Routine appointments

To request a routine appointment, you can:

When you get in touch, we’ll ask what you need help with. This means we can understand how urgent your problem is and identify the most suitable health professional to help you. Our reception team is trained to direct you to the most appropriate service and any information shared with the reception team is treated as strictly confidential and will only be shared with the relevant clinicians.

If you contact us online, we will be in touch within two working days during our opening hours of 8am to 6:30pmMonday to Friday.

Practice nurse appointments can be made by contacting the surgery either by telephone or in person. These cannot be booked online as each appointment may require a different amount of time.

You can also book a routine appointment to see a doctor every weekday evening (after 6.30pm) under the Enhanced Access service. There are also weekend appointments available. All additional appointments are held at Miriam Medical Centre (Laird Street, Birkenhead) and can be booked via our reception team.

Urgent appointments

If you feel that you require an urgent (same-day) appointment, we ask that you please call us as early as possible on 0151 638 2216.

Types of appointments offered

However you choose to contact us, we may offer you:

  • a face-to-face appointment
  • a phone call or video consultation
  • a text message or email, for example inviting you to visit the surgery for a blood test

Appointments by phone, video call, or by text/email can be more flexible and often mean the doctor or nurse can consult with you sooner.

Home visits

Home visits are available for housebound patients or patients who are too unwell to attend the surgery. We please ask that you call us before 10:30am on the day so we can accommodate your request.

Through our Primary Care Network, we have access to the Acute Home Visiting Service which staffed by experienced, senior paramedics. Your home visit may be referred to this service if your case is suitable.

Cancelling or changing an appointment

If you are unable to attend your appointment, it is important that you let us know as soon as possible so we can offer the appointment to another patient. You can cancel your appointment by calling our reception team, by following the instructions on your text message appointment reminder (if we have your mobile phone number) or via the NHS App. If you wish to change your appointment to another day or time, please call us.

Training Practice

We are an accredited Postgraduate Teaching Practice. Fully registered doctors undergoing training in General Practice are attached to the Practice for four or twelve months at a time. Dr Wictome and Dr Malpas are General Practice trainers.

We are also a University Teaching Practice for Liverpool University. Medical students in their third year of training attend this surgery for tuition in General Practice throughout the year. With your agreement, these student doctors sit in surgery with the doctors or are able to consult and examine you in a consultation under the supervision of the GP Partners.

Out of hours

Walk-in centres and minor injuriesVisit the Wirral Community NHS Foundation Trust website for further information. Pre-bookable attendance slots can be booked via the NHS 111 service by calling 111 from any phone.
GP out of hoursThe GP out of hours service is accessed via the NHS 111 service. Please call 111 from any phone for advice when we are closed or visit the NHS 111 website.
EmergenciesYou should always call 999 in an emergency situation, even if we are open.

Medical emergencies can include loss of consciousness, an acute confused state, fits that are not stopping, chest pain, breathing difficulties, severe bleeding that cannot be stopped, severe allergic reactions, and severe burns or scalds.