Complaints and Suggestions

We strive to provide the best quality of care at St Hilary Group Practice. However if you have any concerns please do not hesitate to contact us. You can use the Suggestion box which is by the front entrance or you can speak to a clinician or either the Reception Manager or Practice Manager (whoever you feel most comfortable approaching).

If you have a serious complaint then please send it in writing to the Practice Manager, Monika Doyle at the address on the home page. We hope we will be able to resolve the complaint via the in-house complaints process. This procedure does not deal with matters of legal liability or compensation. If any further investigation is required you will be referred to the appropriate authority.